Shipping policy
Shipping Policy
Last updated: September 23, 2026
- Processing time
Most of our products are custom made to order. Typical processing time is 3 to 4 business days after the order is placed. Orders placed on a weekend or holiday begin processing the next business day.
During high volume, custom work can take longer. If that happens, we will give you an updated timeline. Questions: admin@mrslickwillies.com.
You will receive a shipping confirmation email when the order ships.
- Carrier, rates, and delivery estimates
We ship with UPS.
Shipping cost is shown at checkout. Orders over $100 to the contiguous 48 United States ship free. Alaska, Hawaii, US territories, and international destinations ship at the rate shown at checkout.
After an order ships:
- Contiguous 48 United States: typically 3 to 5 business days. Some locations can take up to 7 business days.
- Alaska, Hawaii, and US territories: transit time varies. The estimate is shown at checkout.
- International: typically 1 to 4 weeks, depending on the destination, customs, and the local carrier.
These are estimates, not guarantees. Weather, customs, and carrier delays can add time.
- Order confirmation and tracking
When the order ships, we email a tracking number. Allow up to 24 hours for tracking to update.
- Where we ship
We ship to the United States and to international destinations that checkout accepts. If checkout blocks your country, email admin@mrslickwillies.com and we will tell you whether we can ship there.
We do not ship to P.O. Boxes or military APO/FPO/DPO addresses.
Freight forwarders, reshippers, and mail-drops are accepted only as the ship-to address on the order. See Address accuracy, freight forwarders, and risk of loss below.
- Duties, taxes, and international delivery
We do not collect import duties, VAT, or brokerage at checkout unless checkout specifically adds them. Those charges are paid by the recipient. They are not refundable.
A package held, delayed, or returned by customs because duties were unpaid is not an automatic refund. We will contact you. Return freight, storage, and any carrier penalty may be deducted if a refund is issued.
Customs seizure, refusal, and delay are not covered by Shipping Protection.
- Shipping Protection
Shipping is provided without insurance unless you add Shipping Protection at checkout.
If you do not add Shipping Protection, you are solely responsible for loss, damage, or other transit issues. We will not refund, replace, or credit an order because of a transit issue when Shipping Protection was not purchased.
Shipping Protection, when purchased, applies only to loss or damage while the package is in the carrier’s possession. It does not cover theft or loss after the carrier marks the package delivered. That includes porch theft, a package left at the door, a building desk, a neighbor, a pickup point, or a freight forwarder. It does not cover an address error you entered. It does not cover a forwarder that holds, refuses, or forwards the package. It does not cover customs duties, seizure, or delay. It does not cover a refused delivery.
The shipping carrier alone decides whether a claim is approved or denied, and in what amount. That decision is outside our control. The carrier’s decision is final. We do not pay a denied claim or a short-paid claim.
If Shipping Protection applies, we file the claim with the carrier because we are the shipper. Email admin@mrslickwillies.com as soon as you know there is a problem, keep the box and packing, and send the photos or tracking screenshots we request. If the carrier pays, we pass through only the amount the carrier actually pays, not to exceed what you paid for the goods.
Buying Shipping Protection is not a promise that the carrier will pay. Theft or loss after proof of delivery is never covered, whether or not Shipping Protection was selected.
- Delivery issues
If a package is lost, damaged, or delayed in transit, email admin@mrslickwillies.com and include the order number and tracking number.
A transit loss or in-transit damage claim is handled only under Shipping Protection above. If Shipping Protection was not purchased, or the carrier denies the claim, we do not refund or replace the order for that reason.
If the carrier has marked the package delivered to the address on the order, the shipment is complete.
- Returns, cancellations, and changes
Sales are final except as stated in our Refund policy. Do not ship a product back unless we have emailed written authorization and a return address.
We do not accept changes by email after an order is submitted. If you ask to change or cancel an order before production has started, we may cancel it, deduct a $10 administrative fee, and issue store credit for the remaining balance. Once production has started, the order cannot be changed or canceled.
- Address accuracy, freight forwarders, and risk of loss
You are responsible for a complete and accurate ship-to address. We are not responsible for loss, delay, extra carrier fees, or seizure caused by a wrong, incomplete, or ineligible address.
The ship-to address on the order is the delivery address. Delivery to that address completes our shipping obligation.
If you use a freight forwarder, reshipper, parcel consolidator, or any US address that then sends the package out of the country:
- We shipped a domestic US order to the address you provided.
- Risk of loss passes when the carrier delivers to that address.
- We are not responsible for delay, damage, loss, duties, or seizure after that delivery.
- We do not issue an international return label on that order.
- If we authorize a return, you get the item to our US return address at your expense.
- Contact
Mr Slick Willies
admin@mrslickwillies.com
www.mrslickwillies.com